TERMS OF SERVICE FOR ERRANDEER LIMITED (CLIENT AGREEMENT)
Welcome to Errandeer Limited. By using our website and platform tools to post tasks or book service providers, you agree to comply with and be legally bound by these Terms of Service.
1. THE PLATFORM DEFINITION
Errandeer Limited is a digital marketplace platform. We provide an online matchmaking network that connects independent contractors (“Taskers”) with customers (“Clients”) seeking real-world help with errands or services. Errandeer Limited does not perform services, does not employ Taskers, and does not act as an employer, agent, or joint venture partner to any user. The legal contract for any task performance is strictly between the Client and the Tasker. 2. PAYMENT AND RELEASE OF FUNDS When a Client accepts a Tasker’s offer and proceeds with the booking, the Client will be charged the total amount displayed at checkout. Payment is processed through Errandeer’s approved third-party payment provider. Payment must be successfully completed before the Tasker is authorized to begin the errand.
After the Tasker marks the errand as completed, the Client will be given the opportunity to confirm completion or raise a dispute in accordance with these Terms. Once completion is confirmed, and subject to any applicable dispute, refund or payment-review requirements, the Tasker’s earnings become eligible for payout under Errandeer’s payout schedule.
Errandeer processes eligible Tasker payouts on Fridays. Earnings are paid according to Errandeer’s applicable payout cycle and are not necessarily disbursed immediately upon completion of an errand. 3. CANCELLATIONS, REFUNDS AND DISPUTES
Clients may cancel a booked errand without penalty up to two (2) hours before the scheduled task start time. Cancellations made less than two hours before the scheduled start time may be subject to a cancellation fee, which will be disclosed to the Client where applicable.
If a Client believes an errand was not completed, was materially different from what was agreed, or involved fraudulent conduct, the Client must submit a dispute to Errandeer Support within twenty-four (24) hours after the Tasker marks the errand as completed. While an eligible dispute is under review, the related Tasker payout may be withheld pending resolution. Once the Client confirms satisfactory completion, or the applicable dispute period expires without a dispute being submitted, the transaction will ordinarily become final and the Tasker’s eligible earnings may proceed through Errandeer’s payout process.
Where Errandeer determines that a refund is appropriate, an approved refund will ordinarily be returned through the original payment method, subject to the rules and processing times of the applicable payment provider.
4. LIMITATION OF LIABILITY
Taskers are independent service providers and are not employees of Errandeer Limited. Errandeer does not directly perform the errands or services booked through the platform and does not guarantee the quality, safety, legality, timeliness, or outcome of services performed by Taskers. To the fullest extent permitted by applicable Jamaican law, Errandeer Limited, its directors, officers, employees, and representatives will not be liable for losses, injuries, property damage, theft, delays, poor workmanship, accidents, or other damages arising directly from the acts or omissions of an independent Tasker. Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under Jamaican law.
5. STRICT NO-CASH AND MATERIAL PURCHASE RULES
Clients are strictly prohibited from paying Taskers using physical cash or giving Taskers personal money upfront to purchase materials. All payments for tasks, tip adjustments, material reimbursements, or additional delivery fees must be authorized and processed securely through the Errandeer online digital checkout system. Any arrangement of offline cash transfers will result in the immediate and permanent deactivation of your customer account. 6. REIMBURSEMENTS AND TASK SUPPLIES
If an errand requires a Tasker to purchase goods, materials, groceries, or other items on behalf of a Client, the estimated cost of those items must be included in the agreed task amount or otherwise authorized through the Errandeer platform before the purchase is made.
Clients must not provide Taskers with cash or transfer money to Taskers outside the Errandeer platform for the purchase of goods or materials.
Taskers must retain receipts or other reasonable proof of authorized purchases. Errandeer may request such documentation from the Tasker where necessary to verify expenses, investigate a dispute, or resolve a reimbursement issue.
Any additional amount required beyond the amount originally authorized by the Client must be approved through the Errandeer platform before the Tasker incurs the additional expense. 7. DISPUTE RESOLUTION
If a dispute arises regarding work quality, non-performance, incomplete services, unauthorized charges, expenses, or other aspects of an Errandeer transaction, the Client should first submit the matter to Errandeer Support through the available support channel.
Errandeer may review relevant order information, platform communications, transaction records, receipts or other available evidence and may contact the Client and Tasker in an effort to facilitate a resolution.
Clients are encouraged to allow Errandeer a reasonable opportunity to investigate and resolve a dispute before pursuing external remedies, where appropriate. Nothing in these Terms limits any rights or remedies that a Client may have under applicable Jamaican law or the rules of their payment-card provider. 8. GOVERNING LAW
These Terms of Service are governed exclusively by and construed in accordance with the laws of Jamaica. Any dispute that cannot be resolved through the platform’s dispute-resolution process shall be subject to the jurisdiction of the courts of Jamaica, subject to any rights or remedies available under applicable law.